1) Overview

ACEND subscriptions are designed to keep your supply consistent, without re-ordering each month. When you subscribe, your order will automatically renew at your selected frequency until you change or cancel it.

• Bi-weekly (every 2 weeks)
• Monthly (every 4 weeks)
  
  Note: Subscription options may vary by product/SKU.

2) Subscription savings (if applicable)

If a "Subscribe & Save" discount is offered on a product page, it applies only to subscription orders and may change over time. Any change to the discount will be shown in your subscription portal before your next renewal.

3) Billing & automatic renewals

When you start a subscription, you authorize recurring charges to your chosen payment method at the cadence you selected (bi-weekly or monthly).

• You will be charged on the renewal date for each upcoming order.
• Charges include the subscription item(s), plus any applicable taxes and shipping (as displayed at checkout or in your subscription).
  

4) Shipping cadence and order

timingYour subscription "ship date" is tied to your renewal schedule. Processing times and carrier transit times can vary. If your order contains multiple items, they may ship together or separately depending on fulfillment.

5) Managing your subscription

You can manage your subscription at any time through your customer account portal, including:

• Change frequency (bi-weekly to monthly, or monthly to bi-weekly)
• Skip an upcoming order
• Change quantity
• Swap products (if enabled)
• Update shipping address
• Update payment method
• Cancel your subscription
  How to access: Go to Account -> Subscriptions (or use the "Manage Subscription" link in your subscription emails).

6) Change / skip / cancel cutoffs

To ensure changes apply to the next shipment, updates must be made before your next order processes. As a best practice, make changes at least 48 hours before your scheduled renewal date.If an order has already processed, it may not be possible to modify that shipment.

7) Cancellations

You may cancel at any time in your subscription portal.

• Cancellation stops future renewals.
• Cancellation does not automatically refund an order that has already processed.

8) Returns, refunds, and replacements

Subscription orders follow the same return/refund rules as one-time purchases. Please refer to our Returns & Shipping page for eligibility, timelines, and instructions.If an order arrives damaged or incorrect, contact support and we will work with you on a replacement or resolution.

9) Failed payment

sIf a payment fails, we may reattempt the charge automatically. If payment cannot be completed after reattempts, your subscription may be paused until you update your payment method.

10) Address changes

You are responsible for keeping your shipping address current. Address changes should be made at least 48 hours before renewal to apply to the next shipment. If an order ships to an outdated address due to late updates, replacement shipments may not be guaranteed.

11) Taxes and shipping fees

Taxes and shipping (if applicable) are calculated at checkout and/or at renewal based on your shipping address and the items in your subscription.

12) Policy updates

We may update this Subscription Policy from time to time. The most current version will always be posted on this page.

13) Contact

Questions or help managing your subscription?Email: hello@trilityhealth.com
Contact page: [Insert link/route]