These Terms and Conditions ("Terms") govern your access to and use of the ACEND website, including ACENDhealth.com (the "Site"), and any purchases you make through the Site. By accessing the Site or placing an order, you agree to these Terms. If you do not agree, do not use the Site.
The Site is operated by TRILITY P.B.C. and/or its affiliated entities (collectively, "ACEND," "we," "us," or "our"). Contact information is provided on our Contact page.
You must be at least 18 years old (or the age of majority where you live) to purchase from the Site. You agree to use the Site only for lawful purposes and in accordance with these Terms.
No medical advice
Content on the Site is provided for informational and educational purposes only and is not medical advice. You should not use the Site’s content to diagnose, treat, cure, or prevent any disease. Always seek guidance from a qualified healthcare professional regarding any medical questions or before starting, stopping, or changing any medication or nutrition regimen.
Medical foods and nutraceuticals
Some products offered on the Site may be marketed as medical foods and are intended for the dietary management of specific conditions under medical supervision. Other products may be nutraceuticals. Product pages and labels provide the intended use and required statements, where applicable.
FDA disclaimer (for nutraceuticals)
For nutraceutical products, any structure/function statements have not been evaluated by the U.S. Food and Drug Administration (FDA). Nutraceutical products are not intended to diagnose, treat, cure, or prevent any disease.
You may be able to create an account to manage orders and subscriptions. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate and current information. We may suspend or terminate accounts that are inaccurate, fraudulent, or violate these Terms.
Order acceptance
All orders are subject to acceptance and availability. We may refuse, cancel, or limit quantities at our discretion, including in cases of suspected fraud, abuse, or unauthorized resale.
Pricing
Prices and promotions may change without notice. Taxes, shipping, and other charges (if applicable) are displayed at checkout. If a pricing error occurs, we may cancel the order and refund any amount paid.
Payment
Payments are processed through third-party payment providers. By submitting payment information, you represent that you are authorized to use the payment method and authorize us (and our providers) to charge the total amount due.
If you purchase a subscription, you authorize recurring charges at the frequency you select until you cancel. Subscription details (including how to pause, modify, or cancel) are provided at checkout and in our Subscription Policies. If there is any conflict between these Terms and our Subscription Policies, the Subscription Policies control for subscription-specific issues.Subscription Policies: /policies/subscription-policy
Shipping options, estimated delivery times, and costs are shown at checkout. Title and risk of loss pass to you upon delivery to the carrier, to the extent permitted by law. Our returns and refund rules are described in our Returns & Shipping policyReturns & Shipping: /policies/shipping-policy and /policies/refund-policy
Always read product labels, ingredient lists, and warnings before use. If you are pregnant or nursing, have a medical condition, are taking prescription medications, or have allergies or sensitivities, consult a qualified healthcare professional before using our products.
Individual results vary based on baseline status, diet, lifestyle, and consistency. Testimonials and reviews reflect individual experiences and do not guarantee outcomes.
This Site offers practitioner access, referral, or affiliate programs and participation requires additional terms, eligibility requirements, and verification. Separate program policies govern those programs and are incorporated by reference on the appropriate page.
The Site and its content, including trademarks, text, graphics, logos, product names, images, and software, are owned by or licensed to TRILITY P.B.C. and/or ACEND and are protected by intellectual property laws. You may not copy, reproduce, distribute, create derivative works, or exploit any part of the Site without our prior written permission, except for personal, non-commercial use as allowed by law.
You agree not to:
The Site may link to or integrate with third-party websites or services (e.g., payment processors, shipping providers, analytics, or social platforms). We do not control third-party services and are not responsible for their content, policies, or practices. Your use of third-party services is at your own risk and subject to their terms.
Our collection and use of personal information is described in our Privacy Policy. By using the Site, you consent to our data practices as described there.Privacy Policy: /policies/privacy-policy
The site and all content, products, and services provided through the site are provided on an "As is" and "As available" basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, to the maximum extent permitted by law.
To the maximum extent permitted by law, acend will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising out of or related to your use of (or inability to use) the site or products, even if we have been advised of the possibility of such damages. To the extent permitted by law, acend’s total liability for any claim will not exceed the amount you paid to acend for the product(s) or service(s) at issue in the 12 months before the event giving rise to the claim.
You agree to indemnify, defend, and hold harmless ACEND and its officers, directors, employees, contractors, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Site, your violation of these Terms, or your infringement of any rights of another party.
We may update the Site, product offerings, pricing, and these Terms from time to time. When we update these Terms, we will revise the "Last updated" date above. Continued use of the Site after changes become effective constitutes acceptance of the updated Terms.
We may suspend or terminate your access to the Site at any time, with or without notice, if we believe you have violated these Terms or if required to protect the Site, our customers, or our business. Sections that by their nature should survive termination will survive, including Intellectual Property, Disclaimers, Limitation of Liability, and Indemnification.
These Terms are governed by the laws applicable in the jurisdiction where TRILITY P.B.C. is established, without regard to conflict-of-law principles, unless otherwise required by mandatory consumer-protection laws. You agree that any disputes will be resolved in the courts of that jurisdiction, unless a different process is required by applicable law or an alternative dispute resolution method is stated in an applicable policy.
Questions about these Terms can be directed via our Contact page.
Contact: /pages/contact
